Sr Technical Application Engineer Leader - Monitoring & Diagnostics

Responsibilities

• ▹Act as expert consultant guiding customers in planning and developing technical monitoring solutions
• ▹Interpret transformer and circuit breaker specifications, single-line diagrams, customer best practices, and system integration needs, converting these into product specifications
• ▹Coordinate with sales teams on customer calls, presentations, bid meetings, and site walk-throughs
• ▹Lead technical development of proposals, ensuring compliance with customer specifications by collaborating with engineering, product, and proposal managers
• ▹Customize and present technical papers and presentations at conferences, to customers, and to internal stakeholders
• ▹Provide competitive intelligence and voice-of-customer feedback to product technology and service teams
• ▹Act as the primary link between customers and internal teams including services, marketing, engineering, and product development
• ▹Deliver product and application training to customers, sales, TAE teams, customer service, and field services
• ▹Lead customers through architecting, commissioning, and testing of new products, solutions, and pilot projects
• ▹Support customers in configuring and troubleshooting M&D product integration across protocols (DNP3, Modbus, IEC 61850)
• ▹Analyze monitoring equipment results and assist customers with recommended actions or settings modifications
• ▹Maintain knowledge of complementary GE Vernova Grid Automation product lines (Protection & Control, Industrial Communications, Services, Software)
• ▹Track issues discovered during demonstration, evaluation, and testing, following through with the Technology team to resolution
• ▹Influence customer technical specifications through direct engagement
• ▹Analyze large customer fleets of monitoring equipment to identify upgrade opportunities for obsolete products
• ▹Identify training opportunities and take ownership of self-development and team development

Soft skills