Service and Support Specialist

Stack

Responsibilities

• ▹Provide user support and handle incoming cases
• ▹Act as the first point of contact for users, identifying, analyzing, and resolving problems
• ▹Ensure a high-quality service experience through clear communication and a customer-oriented approach
• ▹Contribute to improving internal processes and ways of working
• ▹Collaborate with other teams to find the best solutions
• ▹Support colleagues across several areas as needed

Requirements

• ▹Experience with IT first-line support or other service-oriented work
• ▹At least 2-3 years of experience in a service or customer-facing role
• ▹Experience with case management systems, such as ServiceNow
• ▹Experience working according to the ITIL methodology
• ▹Good communication skills and ability to build relationships with users and customers
• ▹Ability to analyze problems and find creative solutions
• ▹Curiosity and willingness to learn and develop
• ▹Good knowledge of Swedish and English, spoken and written

Nice to have

• ▹Experience from business-facing IT support environments
• ▹Proactive experience improving service processes

Soft skills