Real Time Manager / Workforce Manager Specialist

Telenor Sverige Aktiebolag

Other • Remote • Full-time • Sweden

Sweden

📄 View original listing (SV)

Telenor's Workforce Management team is looking for a Real Time Manager/Workforce Manager specialist to oversee both day-to-day real-time steering and long-term staffing planning within customer service.

Responsibilities

▹Monitor and steer inbound volumes, availability and service levels in real time
▹Ensure schedules and plans are followed, adjusting as needed
▹Handle deviations such as sick leave, unexpected volume spikes or technical disruptions
▹Represent customer service during incident handling
▹Collaborate closely with team leaders and other support functions
▹Provide insights and input on staffing and performance
▹Manage capacity plans and scheduling, analyze outcomes and identify efficiency opportunities

Requirements

▹Upper secondary education
▹Strong ability to work in a structured way and juggle multiple tasks
▹Basic computer literacy, analytical mindset, comfortable working with data and KPIs
▹Experience in an RTM, WFM or similar staffing role

Nice to have

▹Experience from customer service, call centers or other operations-close areas
▹Interest in analysis, planning and optimization
▹Experience with WFM systems such as Genesys or Calabrio

Soft skills

Sharpness and willingness to keep learningAdaptability to changing customer needsStrong collaboration skills

What we offer

▹Warm, inclusive company culture
▹Strong shared values and a trust-based leadership style
▹Freedom and trust in decision-making

About the company

Telenor Sverige is a telecommunications provider focused on supporting people's everyday communication and connections.

Education: Középiskolai végzettség

🛡️ Recently checked

✓ Posted 17 days ago
📋 This employer: 25% freshly verified (≤3 days) (4 active listings)

These signals come from our own daily check: when the listing appeared, and when we last saw it in the source. Not information from the employer, and not a guarantee that the role is still open.

Salary range

Not specified

Listing imported from an external source.

Work typeRemote

Location

Sweden

TypeJob

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