IT Support Specialist – Service Desk (Härnösand or Östersund)

Stack

Responsibilities

• ▹Support users by receiving fault reports via phone, email and web forms
• ▹Handle orders and requests, providing guidance
• ▹Provide first and second-line support
• ▹Handle calls via the contact management platform, document and manage cases in ServiceNow
• ▹Collaborate closely within the team and with other parts of the unit

Requirements

• ▹Completed upper secondary education or equivalent work experience recognized by the employer
• ▹Experience answering first-line, inbound calls
• ▹Good Swedish and English skills, spoken and written

Nice to have

• ▹Experience with case management systems, e.g. ServiceNow

Soft skills

What we offer

• ▹Workplace that values work-life balance
• ▹Generous vacation terms
• ▹Flexible working hours
• ▹Partial remote work possible after onboarding
• ▹Competence development and career opportunities within the agency

About the company

Arbetsförmedlingen is the Swedish Public Employment Service; its Support and Monitoring unit ensures the stability of IT operations.