Technical Support Engineer

Stack

Responsibilities

• ▹Act as a functional accounting reference and key point of contact between users, support, product and development teams
• ▹Combine accounting and technical expertise to help analyze issues encountered by users
• ▹Investigate incidents reported via tickets, identify their root cause, assess criticality and coordinate resolution with relevant teams
• ▹Provide clear and regular follow-up to stakeholders
• ▹Communicate daily with several internal teams and contribute directly to continuous product and user experience improvement

Soft skills

About the company

Pennylane is one of the fastest-growing fintechs in France, offering financial and accounting management software for SMEs and accounting firms; it has raised a total of 400 million euros (including from Sequoia), has a team of 1,000 people from 25 countries, and is used by over 900,000 businesses and 6,000 accounting firms in France.