Site Reliability Engineer - IDP

Stack

Responsibilities

• ▹Ensure the availability, performance and reliability of critical applications and services through robust monitoring, alerting and optimization strategies
• ▹Define, measure and maintain SLIs, SLOs and error budgets
• ▹Partner with development teams to improve performance, reduce latency and increase application resilience
• ▹Work with platform and DevOps teams to align infrastructure and application reliability
• ▹Define reliability standards and operational guardrails for platform capabilities and golden paths
• ▹Partner with platform engineering teams to design resilient self-service capabilities
• ▹Automate operational tasks such as deployments, rollbacks, scaling, failover and recovery
• ▹Continuously improve CI/CD pipelines to reduce manual intervention and support safe, progressive delivery
• ▹Integrate automated validation, reliability checks and operational guardrails into development and deployment workflows
• ▹Implement and maintain observability across production systems, including metrics, logs, traces and dashboards
• ▹Develop dashboards, alerts and operational views for real-time visibility into system health
• ▹Act as a key responder during incidents, troubleshooting, mitigating and resolving production issues
• ▹Conduct root cause analysis and drive long-term corrective actions to prevent recurrence
• ▹Run fire drills, game days and chaos engineering exercises to validate resilience under failure
• ▹Monitor resource usage, capacity trends and scaling behavior to support future growth
• ▹Partner with security teams on secure communication, access controls and data protection
• ▹Lead or contribute to production readiness and operational review meetings
• ▹Promote reliability engineering best practices and strengthen the organization's operational maturity

Requirements

• ▹Bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
• ▹Proven experience in Site Reliability Engineering, Platform Engineering or Infrastructure/DevOps roles with strong operational ownership
• ▹Strong expertise in application monitoring, observability platforms, incident response and production troubleshooting
• ▹Strong understanding of reliability concepts such as SLIs, SLOs, error budgets, alerting quality and incident management
• ▹Scripting and automation skills with Python, Bash, Terraform, Ansible or similar
• ▹Experience with cloud platforms such as AWS, Azure or Google Cloud
• ▹Strong knowledge of CI/CD pipelines, deployment automation and progressive delivery
• ▹Strong knowledge of infrastructure as code and configuration management
• ▹Experience with containerization and orchestration, such as Docker and Kubernetes
• ▹Strong problem-solving skills, operational judgment and attention to detail
• ▹Excellent communication and collaboration skills across engineering, platform and security teams

Nice to have

• ▹Experience with chaos engineering practices and tools
• ▹Experience supporting internal platforms or platform engineering teams
• ▹Familiarity with developer portals, golden paths, service catalogs or self-service platform patterns
• ▹Understanding of developer experience metrics and operational maturity for internal platforms
• ▹Familiarity with microservices architectures and multi-tenant environments
• ▹Experience with modern observability stacks and telemetry standards
• ▹Understanding of UCaaS and CCaaS platforms, especially voice and communication service flows
• ▹Experience leading reliability initiatives, incident reviews or production improvement programs
• ▹Familiarity with capacity planning, resilience testing and operational readiness

Soft skills

What we offer

• ▹Primarily remote work with occasional visits to the Coimbra office
• ▹Offices planned in Aveiro and Porto in the future

About the company

Intermedia is a provider of cloud communications and collaboration technology with a record of growth and profitability and a culture of promoting from within. Many employees have been with the company for 10 to 20+ years.