Sr. Product Manager - AI Builder

Stack

Responsibilities

• ▹Own the roadmap for a defined product area, balancing customer needs, business goals and technical realities
• ▹Run discovery with customers, stakeholders and data to identify problems worth solving and validate solutions
• ▹Translate opportunities into clear requirements, user stories and acceptance criteria, and partner with engineering to deliver them
• ▹Work closely with UI/UX to shape intuitive, high-quality experiences, coordinating prototypes and design assets
• ▹Prioritize and maintain a healthy backlog and participate actively in Agile ceremonies
• ▹Track product performance through metrics, customer satisfaction and usability feedback, and act on what you learn
• ▹Stay aware of competitive and market dynamics in your area and feed that insight into planning
• ▹Communicate progress, risks and timelines to stakeholders, setting and managing expectations proactively
• ▹Collaborate with other product managers to align priorities and ensure a coherent product experience

Requirements

• ▹Strong product sense for AI-powered features: you can reason about what LLMs and AI agents can and cannot do, and translate that into sound product decisions
• ▹3+ years of product management experience delivering software products, ideally in a SaaS environment
• ▹Demonstrated ownership of a product area or feature set from discovery through launch
• ▹Strong analytical mindset, comfortable using data and customer feedback to make decisions
• ▹Good sense for UI/UX and usability, with the ability to partner effectively with design
• ▹Excellent communication and presentation skills, able to align engineering, design and stakeholders
• ▹Experience working with Scrum or other Agile frameworks alongside engineering teams
• ▹Strong technical aptitude and problem-solving ability
• ▹Bachelor's degree in a relevant field, or equivalent professional experience
• ▹Upper-intermediate or higher English proficiency, with strong asynchronous communication skills

Nice to have

• ▹Experience building customer-facing AI or data-driven products
• ▹Familiarity with product analytics and experimentation (A/B testing, funnel and usage analysis)
• ▹Experience with UCaaS/CCaaS or other SaaS products
• ▹Familiarity with modern AI concepts, LLMs or machine learning workflows

Soft skills

About the company

Intermedia is a leading provider of cloud-based communication and collaboration solutions, serving over 140,000 businesses and 7,500 partners with UCaaS, CCaaS and productivity tools. Its AI & Data team builds intelligent tools from the communication data generated across its platforms.