Knowledge Services - Application Engineer

You’ll join the Knowledge Services team and focus on developing and supporting applications that automate documentation pipelines. This includes transforming XML-based content into multiple output formats, auto‑generating documentation from R&D data sources and improving the systems that publish our customer documentation. This is a hands‑on engineering role combining backend development, automation, and collaboration with documentation and R&D teams. Your work will make it easier for customers to understand and use complex technology through accurate, timely, and scalable documentation.

• Developing automation that converts XML-based documentation into multiple output formats
• Building systems that auto‑generate documentation from R&D data sources (YANG models, JSON, APIs)
• Creating and supporting applications that manage document conversion, validation, and publishing
• Developing backend services and REST APIs that support documentation workflows
• Collaborating with engineers, technical writers, and product teams to improve documentation tooling
• Diagnosing and resolving issues across documentation generation and publishing pipelines
• Supporting Linux environments and CI/CD processes related to documentation automation

You’ll Succeed in This Role If You

• Enjoy solving problems and improving developer and documentation workflows
• Can work independently while collaborating with cross‑functional teams
• Communicate clearly with both technical and non‑technical stakeholders
• Pay close attention to detail and take pride in delivering high‑quality solutions
  

• Strong experience with Python and the Django framework
• Hands‑on experience with XML processing and transformation
• Knowledge of HTML and PDF generation technologies
• Experience working with YANG and JSON data
• Comfort working in Linux environments
• Experience using Git for source control
• Backend development experience with PostgreSQL
• Front‑end development skills using JavaScript, React, HTML, CSS, and Bootstrap
• Experience designing and integrating REST APIs

Nice to Have

• Knowledge of IP or Optical networking technologies
• Experience with technical documentation systems or publishing pipelines
• Familiarity with structured content and automation‑based documentation approaches