Technical Support Engineer II

Stack

Responsibilities

• ▹Provide post-sale technical support to customers and partners
• ▹Assess and document reported customer issues
• ▹Formulate and communicate resolution plans
• ▹Gather the necessary information and resources
• ▹Investigate and reproduce case scenarios
• ▹Provide clear customer responses and document corrective actions

Requirements

• ▹1-2 years of proven experience as a technical support agent or equivalent
• ▹Knowledge in at least some of: IT and system administration, networking and data transport/encryption, cloud infrastructure and virtualization, security concepts and methodologies, relational databases and SQL
• ▹Strong troubleshooting and problem-deconstruction skills
• ▹Strong written and verbal English communication skills
• ▹Ability to work in diverse, international customer and team environments

Nice to have

• ▹Familiarity with .NET applications
• ▹Ability to communicate technical concepts in multiple languages
• ▹Prior or current security clearance

Soft skills

What we offer

• ▹Competitive salary and bonus program
• ▹Healthcare insurance
• ▹Pension/retirement matching
• ▹Comprehensive life insurance
• ▹Employee assistance program
• ▹Paid time off and company holidays

About the company

Delinea secures human and machine identities through a cloud-native Identity Security Platform powered by AI. The company helps organizations discover, govern and protect access across their entire infrastructure, backed by strategic investment from TPG.