Service Desk III

Stack

Responsibilities

• ▹Troubleshoot and resolve technical issues across networks, infrastructure and SaaS applications in a fast-paced environment
• ▹Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support
• ▹Own complex issues end to end, from initial report through resolution, documenting outcomes
• ▹Administer and configure cloud identity platforms, MDM automation and MDR/XDR tools
• ▹Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives

Requirements

• ▹Strong background in cloud identity management platforms (SSO, SAML 2.0, MFA)
• ▹Hands-on experience with MDM automation tools such as Google MDM, Kandji or Intune
• ▹Experience administering and troubleshooting Windows, macOS and Linux systems
• ▹Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike or Huntress
• ▹Proficiency with ticketing systems, IT documentation platforms and SaaS management
• ▹Experience working as a project-oriented engineer, leading initiatives end to end
• ▹Strong written, oral and interpersonal communication skills
• ▹Ability to pass a background check

Nice to have

• ▹Bachelor's degree or equivalent experience with 6+ years of IT systems experience
• ▹Prior experience working in large enterprises with significant user bases
• ▹Previous NOC/SOC experience

Soft skills

What we offer

• ▹Competitive compensation and equity packages (Restricted Stock Units)
• ▹Paid time off, paid holidays and leave of absence programs
• ▹Comprehensive health, dental and vision insurance
• ▹Employer contributions to HSA account
• ▹Paid parental leave
• ▹Paid life insurance, short-term and long-term disability
• ▹Professional development and tuition reimbursement
• ▹Mental health and wellness support
• ▹Commuter benefits (parking and transit)
• ▹Cell phone stipend
• ▹401(k) retirement plan with company match up to 4% of salary
• ▹Volunteer time off
• ▹Global travel insurance and emergency assistance
• ▹Daily meals allowance

About the company

Crusoe is a vertically integrated AI infrastructure company that owns and operates every layer of the stack, from electrons to tokens, to power the world's most ambitious AI workloads.