Principal Product Manager, Voice AI

Stack

Responsibilities

• ▹Own the conversational core of the Voice AI platform — dialog quality, LLM selection, and evaluation
• ▹Shape the emerging voice-to-voice model integration and deployment strategy
• ▹Lead the customer-enablement motion that lets enterprises design and ramp their own voice agents
• ▹Scale the Voice AI platform's live customer base from a small handful today to roughly 100 within a year
• ▹Achieve measurable improvement in conversational quality, containment, and reliability

Requirements

• ▹8-10+ years of product management experience, recent (12-18 month) hands-on experience shipping voice AI products
• ▹Fluency with the voice stack: ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, noise handling
• ▹Telephony fluency: SIP, call transfers, Amazon Connect, Genesys, Twilio, or similar CCaaS platforms
• ▹Experience defining voice-specific evaluations (task completion, latency, transcription accuracy, interruptions)
• ▹Strong technical background in conversational AI and real-time interactions
• ▹Depth in LLM model evaluation for conversational use cases
• ▹Proven experience in AI customer enablement
• ▹A track record of driving 0→1 innovations from early product to scale

Soft skills

What we offer

• ▹Base pay of $221,200 - $387,100, plus equity and variable/incentive compensation
• ▹Health plans including flexible spending accounts
• ▹401(k) Plan with company match, ESPP
• ▹Flexible time away plan and family leave programs

About the company

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. Founded by engineer Fred Luddy, the company builds technology that automates busywork so people can focus on meaningful work.