SAP iXp Intern – Technical Support

Stack

Responsibilities

• ▹Monitor and distribute customer support tickets, helping to fulfil the Service Level Agreement
• ▹Collaborate with fellow support colleagues and other internal organizations for superior customer service
• ▹Take ownership of basic technical issues
• ▹Provide direct technical assistance to customers via the Customer Service System
• ▹Work at least 24 hours/week, minimum 3 days/week

Requirements

• ▹Active, full-time student status at a Hungarian university (BSc/MSc)
• ▹Fluency in Hungarian, very good spoken and written English
• ▹Ability to work in multicultural teams
• ▹Excellent analytical and problem-solving skills
• ▹Customer and quality focus
• ▹Readiness for continuous learning and improvement
• ▹Open personality, professional communication style

Nice to have

• ▹Previous internship experience in the IT field

Soft skills

What we offer

• ▹SAP's global, paid internship program
• ▹Mentorship and international networking opportunities
• ▹Project-driven, learning-focused environment
• ▹Flexible working hours (24/30/32/40 hours per week)
• ▹Diverse, collaborative team culture

About the company

SAP's Support Center CEE team, based across Belgrade, Bratislava, Budapest, Gliwice, and Prague, has over 500 support engineers, interns, and leaders, covering nearly all SAP products.