Senior Client Support Engineer

Stack

Responsibilities

• ▹receiving and resolving fault reports and requests from 4iG VIP users arriving by phone, email, ticketing system or in person, via phone, remote management or on-site visits, and user training
• ▹following assigned reports through to closure, escalating to a higher technical or management level when needed
• ▹monitoring and adhering to internal service levels and quality parameters
• ▹full administration of completed work (ticketing system, work logs, system documentation, monthly reporting)
• ▹creating, reviewing and updating operational documentation, building a knowledge base, and helping train new colleagues
• ▹keeping reporters continuously informed about ongoing or completed work and next steps
• ▹participating in 4iG's internal projects and providing technical support for internal processes

Requirements

• ▹at least secondary-level IT or technical qualification
• ▹at least 3-5 years of experience in a similar field
• ▹detailed hardware knowledge (PC and peripherals, UPS units, mobile devices)
• ▹detailed knowledge of client-side operating systems and Office applications
• ▹detailed knowledge of server-side operating systems, primarily in a Microsoft environment (AD, email, file management)
• ▹advanced knowledge of Apple, Google and Android technology
• ▹basic knowledge of collaboration systems (video conferencing tools, IP phones)
• ▹knowledge of ITIL and ticketing systems, advanced networking knowledge
• ▹knowledge of client-side and meeting-room (audio-visual) solutions
• ▹category B driving licence

Soft skills

What we offer

• ▹participation in unique projects in Hungary
• ▹development and career opportunities through varied tasks
• ▹a wide range of professional and soft-skill training
• ▹growing benefits package: phone plan, cafeteria (SZÉP card), health insurance, fruit day and other perks
• ▹support for remote work depending on the role
• ▹team-building events, competitions, sports events

About the company

Headquartered in Budapest and majority Hungarian-owned, 4iG Plc. is a leading telecommunications and IT group in Hungary and the Western Balkans; listed on the Budapest Stock Exchange, it is the region's market-leading systems integrator.