Helpdesk L2 Client Support Engineer

Responsibilities

• ▹Resolving user-reported IT issues in person or via remote management tools
• ▹Handling incoming incidents at L2 level and identifying root causes
• ▹Precisely documenting work in a ticketing system
• ▹Performing scheduled routine operations tasks on the client side
• ▹Actively building the knowledge base and creating system documentation
• ▹Preparing version upgrades and system migrations and actively participating in their implementation

Requirements

• ▹At least 1-2 years of experience in Helpdesk/Service desk or client support
• ▹Knowledge of Active Directory and deskside hardware (notebooks, PCs, projectors)
• ▹Strong knowledge of the Microsoft office environment (Windows 10-11, Office applications)
• ▹Confident written and spoken English
• ▹Experience supporting a company with more than 300 users
• ▹Familiarity with ITIL and ticketing systems
• ▹Willingness to work in a multi-shift schedule

What we offer

• ▹Unique, challenging projects
• ▹Development and career opportunities
• ▹Wide range of professional and soft-skill training
• ▹Phone package, cafeteria (SZÉP card), health insurance, fruit day, free coffee and other benefits
• ▹Team-building events, competitions, and sports events

About the company

4iG is Hungary's leading IT integrator, active in IT operations, software development, hardware supply, cybersecurity, and 3D solutions.