Product Manager, Growth AI Outreach Motion

Responsibilities

• ▹Define the AI specialist: what it knows, how it engages, where it draws the line, when it hands off
• ▹Own the product vision, strategy, and roadmap
• ▹Launch and scale the inbound motion across chat, voice, and email for prospects and new users
• ▹Drive rapid iteration on answer quality and resolution rates
• ▹Build the triage and qualification layer that routes users based on opportunity size and complexity
• ▹Define escalation paths to vendor support and sales teams, ensuring seamless handoffs
• ▹Scale into onboarding and cross-sell, leveraging existing product recommendation, merchant context, and outreach systems
• ▹Own the revenue this motion produces, defining success metrics from conversion through expansion

Requirements

• ▹5+ years of product management experience, taking products from strategy through to shipped outcomes
• ▹Experience building AI-powered, conversational, or agentic products that work reliably for real users
• ▹Track record of owning revenue or business outcomes through product-led approaches
• ▹Experience with hypothesis-driven product development and experimentation at scale
• ▹Ability to synthesize existing systems into a coherent product strategy rather than defaulting to net-new builds
• ▹Strong written and verbal communication, driving alignment across stakeholders

Nice to have

• ▹Experience with growth problems (acquisition, activation, onboarding) in B2B or B2B2C environments
• ▹Hands-on familiarity with LLMs, conversational AI, or agentic architectures, having shipped products, not just evaluated them
• ▹Experience building across channels (chat, email, voice) with understanding of modality tradeoffs
• ▹Background in scaling high-touch human experiences (sales, support, product specialists) through technology

Soft skills

About the company

Stripe is a financial infrastructure platform for businesses, used by millions of companies to accept payments, grow revenue, and expand — with a mission to increase the GDP of the internet.