Field Engineer, Public Sector

Responsibilities

• ▹Build end-to-end data integrations syncing customer data to and from Scale's platform
• ▹Work with customers' engineering teams to optimize data pipelines, including API endpoint design and I/O schemas
• ▹Design and maintain playbooks, internal tools, documentation, and SDKs
• ▹Partner with engineers and Operations to resolve technical blockers and own escalations
• ▹Own the customer's technical experience throughout their engagement with Scale
• ▹Work with Account Executives and Product Managers to identify customer-specific feature requests
• ▹Develop expertise in large language models, 2D image annotation, and API integrations
• ▹Represent Scale and engage with customers at major events

Requirements

• ▹Active TS/SCI clearance
• ▹Experience as a customer-facing engineer or similar hybrid role
• ▹Hands-on technical experience working with clients in a pre- or post-sales capacity
• ▹Development experience with Python, JavaScript, or other modern languages
• ▹Strong engineering background, ideally in computer science, mathematics, or another quantitative field
• ▹Strong project management and interpersonal skills
• ▹Ability to present credibly to both executives and front-line engineers

Nice to have

• ▹Experience in AI
• ▹Experience working in classified environments
• ▹Prior experience as a technical go-to-market resource
• ▹Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and CI/CD
• ▹Hands-on experience with Kubernetes and Helm charts
• ▹Experience automating infrastructure with Ansible or similar tools

Soft skills

What we offer

• ▹Base salary, equity, and benefits
• ▹Comprehensive health, dental, and vision coverage
• ▹Retirement benefits
• ▹Learning and development stipend
• ▹Generous PTO
• ▹Commuter stipend for eligible roles

About the company

Scale AI's mission is to develop reliable AI systems for the world's most important decisions, providing the high-quality data and full-stack technologies that power leading models, working with partners like Meta, Ernst & Young, Mayo Clinic, and U.S. government agencies.