You will be the technical and strategic partner for Hightouch's AI Decisioning customers, from discovery through go-live and expansion. You will work with ML and product engineers to deploy use cases for some of the largest consumer brands in the world.
Responsibilities
- ▹Own all phases of AI Decisioning use case delivery alongside Hightouch engineers, customer executives, marketers and IT stakeholders
- ▹Run design sessions with customers to decide on and document use case requirements and improvements
- ▹Champion delivery and project management excellence through process playbooks and best practices
- ▹Proactively identify, escalate and mitigate project risks
- ▹Build relationships with key stakeholders at Hightouch customers
- ▹Participate in driving the AI Decisioning product strategy
- ▹Analyze insights from the decision engine and recommend new campaigns or adjustments to customers
Requirements
- ▹Ability to travel 10-25%
- ▹Experience working with martech tools, CEMs and CDPs
- ▹Strong discovery and interpersonal skills
- ▹Experience managing and executing technical projects with a customer-first attitude
- ▹Clear and persuasive written and verbal communication
Nice to have
- ▹Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL)
Soft skills
Intellectual curiosityHigh ambition and humilityEmpathyAnalytical approach and sharp product intuition
What we offer
- ▹Salary range of USD 170,000-200,000 per year (80/20 split variable)
About the company
Hightouch is an Agentic Marketing Platform powered by the Composable CDP. Founded in 2019 and headquartered in San Francisco, it is used by enterprises such as Domino's, Spotify and Ramp.
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