Amazon Connect Developer

Stack

Responsibilities

• ▹Design, develop and maintain Amazon Connect contact flows, IVR solutions and call routing strategies
• ▹Configure routing profiles, queues, callbacks, emergency messaging and business hours/holiday routing in Amazon Connect
• ▹Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch and other AWS services
• ▹Build and support integrations with CRM platforms, third-party applications, APIs and backend systems
• ▹Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms
• ▹Troubleshoot and resolve issues related to Amazon Connect, AWS services and contact center operations
• ▹Support CI/CD processes and infrastructure automation using Terraform and CloudFormation
• ▹Collaborate with business stakeholders, operations teams and technical teams

Requirements

• ▹4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB and Lambda
• ▹Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, dynamic business hours/holiday routing)
• ▹Skilled in building AWS Lambda-based custom logic for enhancing contact center operations
• ▹Proficiency in Python, Node.js or Java with AWS Lambda API integration
• ▹Familiarity with version control tools (Git, GitHub, TFS)
• ▹Experience with CI/CD tools such as Terraform, CloudFormation or GoCD
• ▹Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email and SMS solutions
• ▹Strong problem-solving, debugging and troubleshooting abilities

Nice to have

• ▹Experience in contact center environments (e.g. Genesys, Avaya, Cisco)
• ▹Building call flow designs and integrations to backend systems via APIs

Soft skills

What we offer

• ▹Competitive compensation and benefits package, including health insurance, language courses and a relocation program
• ▹Work-from-anywhere culture with remote flexibility
• ▹Professional development: certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
• ▹Impactful projects for top global clients
• ▹Welcoming multicultural environment with open communication and regular team-building events

About the company

Miratech is a global IT services and consulting company that combines enterprise and start-up innovation. Founded in 1989, it operates across 5 continents and 25 countries, retains nearly 1000 full-time professionals and grows over 25% a year.