Enterprise Solutions Engineer, Service Management

Stack

Responsibilities

• ▹Partner with the Account Executive to lead technical validation for IT and service team opportunities (300-2,000 employees), from discovery through demo and close
• ▹Develop deep understanding of IT/service management workflows and map them to Asana Service Management
• ▹Translate customer pain points into solution designs and business value narratives for IT leaders
• ▹Conduct technical discovery sessions, whiteboard conversations and tailored demos
• ▹Help customers envision how modern service delivery, workflow automation and AI can improve efficiency
• ▹Advise on solution architecture, integrations and deployment approach
• ▹Partner with AEs, CSMs and Solutions Engineers to uncover expansion opportunities
• ▹Build repeatable demo assets, solution patterns and technical collateral
• ▹Surface customer feedback and product gaps to Product and Sales leadership
• ▹Deliver technical enablement to the broader revenue organization

Requirements

• ▹Curiosity about AI tools and emerging technologies
• ▹Experience in technical validation or solutions engineering roles (further details not available in the provided text)

Soft skills

About the company

Asana's sales team builds efficient paths to profitable, long-term customers; the London office runs an office-centric hybrid model.