Staff AI Agent Engineer – Moveworks | Implementations & Partner Success

Stack

Responsibilities

• ▹Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch
• ▹Architect, design, and consult with customers to develop high-impact technical AI solutions leveraging AI in novel ways to solve complex business challenges
• ▹Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, and Jira
• ▹Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently
• ▹Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution
• ▹Generalize successful customer solutions into reusable templates and share learnings broadly across the team

Requirements

• ▹8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
• ▹Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
• ▹Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambda, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
• ▹Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment across complex, cross-functional problems
• ▹Experience leading projects and coordinating team members, with strong networks across departments and external stakeholders
• ▹Willingness and ability to travel up to 25% of the time
• ▹Ability to operate across multiple business functions and technical domains

Nice to have

• ▹Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
• ▹Familiarity with Linux and Windows environments and command line
• ▹Current on the latest AI tools, frameworks, and agentic design patterns, and thoughtful about applying them to build reliable, scalable solutions

Soft skills

What we offer

• ▹Health plans, including flexible spending accounts
• ▹401(k) plan with company match
• ▹Employee Stock Purchase Plan (ESPP)
• ▹Matching donations program
• ▹Flexible time away plan and family leave programs

About the company

ServiceNow is an AI-enhanced enterprise business platform serving 85% of the Fortune 500. Moveworks is ServiceNow's agentic AI assistant platform (acquired December 2025), used by 5.5+ million employees across 350+ large enterprises.