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Datacenter Hardware & Network Support Technician (Remote, from Brazil)

Other • Remote • Full-time • Brazil Brazil

A technician is sought to provide day-to-day run support for GPU clusters operated by a cloud infrastructure partner. The work sits low in the stack, diagnosing hardware and network faults, with weekday coverage and fully remote.

Responsibilities

  • ▹Diagnose and triage incidents on GPU compute clusters, determining whether a fault originates on our side or the client's
  • ▹Investigate hardware failures: collect and analyze hardware logs, identify failed components and document findings for resolution or RMA
  • ▹Diagnose GPU hardware faults (failure detection and isolation, not performance tuning or porting)
  • ▹Configure and troubleshoot network connectivity, including InfiniBand fabric
  • ▹Work directly with the client as first line of support, in English

Requirements

  • ▹Solid system and network fundamentals: low-level networking and connectivity diagnosis
  • ▹Hands-on hardware troubleshooting, ideally on Dell server hardware
  • ▹Ability to diagnose GPU hardware failures (no deep GPU expertise required)
  • ▹InfiniBand knowledge (important)
  • ▹Fluent English, as all client communication is in English

Soft skills

Client communicationFirst-line support

What we offer

  • ▹Full remote work

About the company

AS+ provides run support for GPU clusters operated by a cloud infrastructure partner and is building a support team to handle day-to-day incidents.

Languages: Angol: folyékony

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