Datacenter Hardware & Network Support Technician (Remote, from Brazil)

Responsibilities

• ▹Diagnose and triage incidents on GPU compute clusters, determining whether a fault originates on our side or the client's
• ▹Investigate hardware failures: collect and analyze hardware logs, identify failed components and document findings for resolution or RMA
• ▹Diagnose GPU hardware faults (failure detection and isolation, not performance tuning or porting)
• ▹Configure and troubleshoot network connectivity, including InfiniBand fabric
• ▹Work directly with the client as first line of support, in English

Requirements

• ▹Solid system and network fundamentals: low-level networking and connectivity diagnosis
• ▹Hands-on hardware troubleshooting, ideally on Dell server hardware
• ▹Ability to diagnose GPU hardware failures (no deep GPU expertise required)
• ▹InfiniBand knowledge (important)
• ▹Fluent English, as all client communication is in English

Soft skills

What we offer

• ▹Full remote work

About the company

AS+ provides run support for GPU clusters operated by a cloud infrastructure partner and is building a support team to handle day-to-day incidents.