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Job
Lead Software Engineer, AI Agents & Orchestration
AI / ML Engineer
• On-site
• Full-time
• 📍 USA
As Lead Software Engineer, you'll lead the technical direction for embedding generative AI and LLMs into the lives of Nubank's 130+ million customers, building production-grade agentic workflows and RAG pipelines that scale across markets.
Responsibilities
- ▹Define the technical roadmap for AI-native applications, ensuring LLM integrations are scalable, cost-effective, and reliable
- ▹Design and implement complex agentic systems and RAG patterns for hyper-personalized financial experiences
- ▹Set canonical standards for AI development at Nu, promoting reusable components
- ▹Partner with Product, Design, and Data Science to embed LLM capabilities across mobile, web, and internal tools
- ▹Establish rigorous evaluation (QA) and monitoring practices to ensure AI output safety and accuracy
- ▹Participate in hiring and mentoring, fostering a high-performance culture within the internal AI Academy
Requirements
- ▹Track record as a lead delivering high-impact, large-scale software systems
- ▹Professional experience implementing LLMs, generative AI features, or RAG patterns in production
- ▹Full-stack thinking: maintainable codebases and API designs bridging model inference layers with user-facing surfaces
- ▹Experience navigating ambiguous projects requiring coordination across multiple business units
- ▹Strategic acumen linking technical AI initiatives to core business drivers like efficiency and customer acquisition
Nice to have
- ▹Familiarity with PyTorch, TensorFlow, or Python-based AI toolchains
- ▹Experience with Flutter (mobile) or cloud-native infrastructure (AWS/Azure)
- ▹Background in FinTech or highly regulated industries where responsible AI and privacy matter
- ▹Experience scaling products across diverse international markets and languages
Soft skills
Strategic thinking and business-technical bridgingCross-functional coordination across multiple teams and stakeholdersMentoring and participating in hiringBalancing short-term delivery with medium-term platform stability
What we offer
- ▹Remote work, with quarterly trips to Sao Paulo to build relationships with coworkers
- ▹Top-tier medical, dental, and vision insurance
- ▹20 days off plus 14 company holidays
- ▹Life insurance, AD&D, extended maternity and paternity leave
- ▹Nucleo, NuLanguage, NuCare internal programs
- ▹401K savings plan, HSA/FSA
About the company
Nu (Nubank) is Latin America's leading digital bank, serving more than 127 million customers across Brazil, Mexico, and Colombia, transforming into an AI-native company where intelligent systems define its products.
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