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Lead Software Engineer, AI Agents & Orchestration

AI / ML Engineer • Vor Ort • Vollzeit • 📍 USA

As Lead Software Engineer, you'll lead the technical direction for embedding generative AI and LLMs into the lives of Nubank's 130+ million customers, building production-grade agentic workflows and RAG pipelines that scale across markets.

Responsibilities

  • Define the technical roadmap for AI-native applications, ensuring LLM integrations are scalable, cost-effective, and reliable
  • Design and implement complex agentic systems and RAG patterns for hyper-personalized financial experiences
  • Set canonical standards for AI development at Nu, promoting reusable components
  • Partner with Product, Design, and Data Science to embed LLM capabilities across mobile, web, and internal tools
  • Establish rigorous evaluation (QA) and monitoring practices to ensure AI output safety and accuracy
  • Participate in hiring and mentoring, fostering a high-performance culture within the internal AI Academy

Requirements

  • Track record as a lead delivering high-impact, large-scale software systems
  • Professional experience implementing LLMs, generative AI features, or RAG patterns in production
  • Full-stack thinking: maintainable codebases and API designs bridging model inference layers with user-facing surfaces
  • Experience navigating ambiguous projects requiring coordination across multiple business units
  • Strategic acumen linking technical AI initiatives to core business drivers like efficiency and customer acquisition

Nice to have

  • Familiarity with PyTorch, TensorFlow, or Python-based AI toolchains
  • Experience with Flutter (mobile) or cloud-native infrastructure (AWS/Azure)
  • Background in FinTech or highly regulated industries where responsible AI and privacy matter
  • Experience scaling products across diverse international markets and languages

Soft skills

Strategic thinking and business-technical bridgingCross-functional coordination across multiple teams and stakeholdersMentoring and participating in hiringBalancing short-term delivery with medium-term platform stability

What we offer

  • Remote work, with quarterly trips to Sao Paulo to build relationships with coworkers
  • Top-tier medical, dental, and vision insurance
  • 20 days off plus 14 company holidays
  • Life insurance, AD&D, extended maternity and paternity leave
  • Nucleo, NuLanguage, NuCare internal programs
  • 401K savings plan, HSA/FSA

About the company

Nu (Nubank) is Latin America's leading digital bank, serving more than 127 million customers across Brazil, Mexico, and Colombia, transforming into an AI-native company where intelligent systems define its products.

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