Customer Success Manager - Senior (T Cloud Public)

Stack

Responsibilities

• ▹Be the go-to T Cloud Public expert, providing customers with reliable guidance and driving business growth
• ▹Offer tailored advice to customers on first-time use of TCP or improving ongoing cloud performance through upselling
• ▹Proactively engage customers to prevent churn, using analytical insight and management expertise
• ▹Leverage technical know-how to improve customer satisfaction and organizational efficiency
• ▹Liaise with cross-functional teams to translate customer requirements into actionable feature requests
• ▹Actively contribute to the vertical squads within T Cloud Public
• ▹Collaborate on optimizing and evolving Customer Success Management for TCP
• ▹Provide feedback that elevates the "Service Excellence Culture"

Requirements

• ▹Degree in computer science, engineering, or a comparable field, or equivalent professional qualification
• ▹Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS) and market-relevant cloud ecosystems
• ▹Strong communication and presentation skills
• ▹Familiarity with AWS, Microsoft Azure, Google Cloud and Rackspace offerings is beneficial
• ▹Experience with developer tools, APIs and integration frameworks is a strong advantage
• ▹Understanding of standardized services delivered through platforms
• ▹Proven success working with international teams and coordinating across borders
• ▹Experience in international cooperation with Local Business Units and NatCos
• ▹Cloud certifications (e.g. OTC Practitioner or comparable AMIGO Hyperscaler certification, and agile method certifications such as Scrum, Kanban, DevOps)
• ▹Fluent German and English, spoken and written
• ▹Willingness to travel occasionally, domestically and internationally

Nice to have

• ▹AI knowledge

Soft skills

What we offer

• ▹Be part of Europe's biggest sovereign public cloud
• ▹Work on innovative cloud solutions
• ▹Collaborate with a vibrant, dynamic, international team
• ▹Career growth in a learning and development-focused environment

About the company

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, ranked Hungary's most attractive employer in 2025 according to Randstad's representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees across sites in Budapest, Debrecen, Pécs and Szeged.