Service Hotline Engineer for Smart PV Business

Responsibilities

• ▹Act as first point of contact to investigate and resolve technical issues via phone, email, and remote support tools
• ▹Provide Level 2 technical support, working closely with senior engineering teams
• ▹Guide customers and partners through product-related inquiries and technical training
• ▹Maintain accurate documentation of technical issues and solutions
• ▹Collaborate with cross-functional teams to optimize customer experience and system performance

Requirements

• ▹Degree in Electrical/Electronic Engineering, Computer Science, IT, or a related field
• ▹Strong analytical and troubleshooting skills
• ▹Excellent communication skills with ability to explain technical concepts clearly
• ▹Native-level German and professional-level English

Soft skills

What we offer

• ▹Daily collaboration with international engineering teams and industry experts
• ▹Growth opportunity in the fast-growing renewable energy sector
• ▹12-month fixed-term contract, salary range 45,000-48,000 EUR/year