IT Project Lead – IT Service Management

Responsibilities

• ▹Serve as the central point of contact for customers regarding requirements and quality
• ▹Maintain ongoing customer communication and optimize ITIL service management processes
• ▹Conduct service improvement meetings and analyze/discuss KPIs and SLAs
• ▹Take on project management including planning, steering, control and stakeholder coordination
• ▹Work closely with project, development and support teams
• ▹Handle public tenders and prepare calculations, develop technical concepts (e.g. transition projects)

Requirements

• ▹Completed IT training (HTL, FH or university)
• ▹Several years of experience in IT service management is desirable
• ▹Solid ITIL knowledge
• ▹Project management experience or corresponding certification
• ▹Strong communication skills, initiative and sense of responsibility
• ▹Solid German and English skills

Nice to have

• ▹ITIL or PM certification

Soft skills

What we offer

• ▹Comprehensive onboarding (welcome day, buddy program)
• ▹Individual training opportunities
• ▹Flexible, hybrid work with generous flextime
• ▹Regular company events
• ▹Discounted fitness membership, bike leasing, free fruit and drinks
• ▹Referral bonus and extra vacation days

About the company

A healthcare IT company (x-tention).