IT Service Desk Analyst (German and English, Shift-based)

My responsibilities:

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
• Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
• Collaborate with training, quality, and expert groups.
• Install programs, perform data backup through remote access.
• Test new hardware and software to ensure compatibility and performance.

The knowledge I own:

• Confident intermediate or higher English AND German written and oral language skills.
• Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
• Eager to learn and adapt to changes and new IT solutions.
• Customer-focused with strong communication skills.
• Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
• Team player with a positive attitude.
• High school diploma or higher education.

The offer that would convince me:

• A constantly growing organization with increasing opportunities for career advancement.
• Possibility to participate in international projects with travel opportunities.
• State-of-the-art working environment, easily accessible by public transportation.
• Secure, long-term job opportunity with outstanding salary and benefits.
• Home office possibility
• Comprehensive training programs and professional development opportunities.
• Support for maintaining a healthy work-life balance.

Online application:

Please use our online application and attach your resume.

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