IT Service Desk Analyst - German and English

Stack

Responsibilities

• ▹Provide IT support by phone and e-mail to ALDI colleagues in offices and logistics centers in the US, Australia and Europe
• ▹Analyze and resolve software, hardware and network errors
• ▹Record, track and follow up on incidents and requests in the ServiceNow ticketing system
• ▹Collaborate with training, quality and expert groups
• ▹Install programs and perform data backup through remote access
• ▹Test new hardware and software for compatibility and performance

Requirements

• ▹Confident intermediate or higher written and spoken English and German
• ▹Willingness to work in 24/7 shifts, on weekends and on bank holidays
• ▹Eagerness to learn new IT solutions and adapt to change
• ▹Customer focus and strong communication skills
• ▹High school diploma or higher education

Soft skills

What we offer

• ▹A constantly growing organization with increasing career opportunities
• ▹Participation in international projects with travel opportunities
• ▹Modern working environment, easily accessible by public transportation
• ▹Secure, long-term job with outstanding salary and benefits
• ▹Home office possibility
• ▹Comprehensive training programs and professional development
• ▹Support for a healthy work-life balance
• ▹Shift allowance

About the company

ALDI SÜD's international IT department supports the company's offices and logistics centers in the US, Australia and Europe.