Incident and Change Management Specialist

Orange Cyberdefense Sweden AB

Other • On-site • Full-time • Sweden

Malmö, Sweden

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Orange Cyberdefense is looking for an Incident and Change Management Specialist to join a team of nine, handling customer cases, incidents and service requests. The position involves a three-shift schedule (morning, afternoon and night).

Responsibilities

▹Manage incoming customer requests by collecting and handling cases, incidents and service requests
▹Perform the initial assessment of all incoming cases, resolve them when possible or escalate them to the right department
▹Respond to alerts from monitoring systems
▹Coordinate the daily activities of the cybersecurity technicians
▹Coordinate hardware replacements for customers
▹Contribute to the development of work routines and processes
▹Create and maintain documentation

Requirements

▹Previous experience with the Microsoft Office suite
▹Experience working at Level 1 with incident management

Nice to have

▹Experience or certifications in ITIL Service Management, Network+, Security+ or CCNA

Soft skills

Customer-service mindset and passion for high-quality serviceThrives with many things happening at onceTeamwork

What we offer

▹Flexible working environment with excellent opportunities for professional development
▹Work alongside dedicated cybersecurity experts with market-leading technology
▹A Challenger culture that encourages curiosity, initiative and knowledge sharing

About the company

Orange Cyberdefense is Sweden's leading cybersecurity company, with 2,700 colleagues globally and 400 in Sweden. Its services range from SOC, firewall solutions, threat analysis, vulnerability management and SIEM to security governance and risk analysis.

🛡️ Recently checked

✓ Posted 3 days ago
📋 This employer: 60% freshly verified (≤3 days) (5 active listings)

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Salary range

Not specified

Listing imported from an external source.

Work typeOn-site

Location

Malmö, SE

TypeJob

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