IT Monitoring Specialist

Stack

Responsibilities

• ▹Work as a member of the 24x7 ROC team on a rotating shift basis
• ▹Monitor problems and faults, collect diagnostic data and escalate alerts related to Paysend infrastructure and payment services
• ▹Create incident reports
• ▹Create war rooms and coordinate engineers during critical incidents
• ▹Escalate alerts and ensure problem ownership is correctly assigned
• ▹Collaborate with engineers and stakeholders to improve observability efficiency and incident escalation speed
• ▹Diagnose technical problems using database queries and monitoring tools such as Zabbix, Grafana, OpenSearch and DotCom
• ▹Summarise log analysis results in incident reports to help adjacent teams resolve recurring and critical issues
• ▹Suggest improvements to system monitoring and response processes
• ▹Use metrics and incident learnings to reduce noise, improve signal and shorten time-to-detect and time-to-recover
• ▹Contribute to internal documentation

Requirements

• ▹Ability to work in shifts (12-hour day and night schedule) from the central Belgrade office
• ▹English B1 level or higher
• ▹Knowledge of Windows and Linux operating systems, basic operating system administration skills
• ▹Troubleshooting skills
• ▹Familiarity with basic networking concepts: TCP/IP, HTTP and other common Internet protocols
• ▹Ability to write basic SQL queries
• ▹Basic experience with virtualization/containerization
• ▹General knowledge of monitoring concepts
• ▹Experience with monitoring tools such as Zabbix and Grafana
• ▹Experience with ITSM systems such as Jira and Confluence
• ▹Familiarity with datacenter equipment and modern computer components
• ▹Ability to react quickly in emergencies

Nice to have

• ▹IT-related certifications
• ▹Knowledge of scripting languages: JavaScript, Python, Bash / sh, etc.
• ▹Experience working with APIs
• ▹Understanding of an IT product deployment process
• ▹Practical experience with Docker / Kubernetes

Soft skills

What we offer

• ▹Work at a global fintech with fast growth and opportunities to develop across functions and geographies
• ▹Ownership and freedom to make decisions

About the company

Paysend is a fast-growing global fintech transforming how people and businesses move money around the world.