Field Service Engineer – AV Technician

Stack

Responsibilities

• ▹Provide first-level onsite support for hardware, AV systems, device management and basic networking
• ▹Act as the primary point of contact for onsite support, including issue registration, classification and restoration of failed IT services
• ▹Collaborate with internal teams to ensure seamless ticket dispatch and support
• ▹Exhibit superior customer service by communicating effectively and assisting clients, promoting a positive user experience
• ▹Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron) and conference room equipment, ensuring functionality during events
• ▹Contribute to AV event support, assisting with setup, troubleshooting and post-event shutdown
• ▹Maintain inventory of devices, spare parts and equipment, ensuring timely replacements and repairs

Requirements

• ▹Strong understanding of quantum computing and research environments
• ▹Proficiency in hardware and peripheral management
• ▹Ability to coordinate and troubleshoot within a research setting
• ▹Full proficiency in German along with English
• ▹Desktop support skills
• ▹3-5 years of experience

Soft skills

About the company

Wipro is a leading technology services and consulting company that builds innovative solutions for clients' most complex digital transformation needs, with over 230,000 employees and business partners across 65 countries.