Service Desk Agent (German, French, Remote, EU)

Responsibilities

• ▹Technical support and troubleshooting for computer hardware and software, mobile devices and other technical tools
• ▹Careful documentation of user requests in the ITSM tool
• ▹Work according to defined processes and knowledge articles
• ▹Manage the ticket backlog
• ▹Continuous service improvement, e.g. writing knowledge scripts and updating training material
• ▹Work closely with on-site IT technicians

Requirements

• ▹Fluent German and French
• ▹Strong problem-solving and analytical skills
• ▹Good communication skills
• ▹Accuracy and multitasking ability
• ▹Independent and efficient way of working
• ▹Willingness to follow guidelines and best practices
• ▹Planning and organisational skills
• ▹Criminal record certificate not older than three months

Nice to have

• ▹Advanced MS Office skills
• ▹Further languages

Soft skills

What we offer

• ▹Varied tasks and projects
• ▹Flexible working conditions
• ▹Vouchers for birthdays and weddings and a surprise for the birth of a child
• ▹"Fishing for Friends" employee referral programme
• ▹Training and career development
• ▹Friendly, international working environment
• ▹Company events
• ▹Competitive salary and various additional benefits

About the company

D-ploy is an IT and engineering solutions company with locations across EMEA, including Switzerland, Germany, the Czech Republic, Austria and the UK, as well as the USA.