Lead Forward Deployed Engineer

Stack

Responsibilities

• ▹Develop AI agents and experiences that take real actions for real organisations
• ▹Design agent intelligence: prompts, reasoning, tool calls and integration with customer systems, using the Agentic AI platform and current LLM techniques
• ▹Own technical components end-to-end, from architecture choice to deployed, validated and observable in production
• ▹Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks and customer data platforms
• ▹Build and maintain agent performance dashboards and customer KPI reporting
• ▹Contribute to proofs-of-concept and MVPs that go from sketch to deployable in days
• ▹Co-build alongside customers and partners, sharing best practices
• ▹Surface platform gaps, edge cases and field insights to senior engineers and the product team
• ▹Partner with the Deployment Strategist in your pod to turn customer business challenges into agentic solutions

Requirements

• ▹3+ years of software engineering or technical delivery experience, with at least one production system, ideally in an AI tech stack, full-stack development or with frontier models
• ▹Degree in Computer Science or a related field
• ▹Prior customer-facing technical delivery experience (consulting, professional services or forward deployed engineering) — a requirement
• ▹Fluent in at least one of Python, JavaScript/TypeScript, Java or Apex
• ▹Hands-on experience with LLMs and prompt engineering
• ▹Deep understanding of data modeling, APIs and integration patterns
• ▹Ships quality code and evaluates AI outputs with engineering rigor
• ▹Willingness to travel about 25% of the time to work with customers

Nice to have

• ▹Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist)
• ▹Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns
• ▹Hands-on with cloud data platforms (Snowflake, Databricks, BigQuery)
• ▹Experience across specialist AI delivery areas: data engineering, platform architecture or headless deployments

Soft skills

What we offer

• ▹AI-powered development tools (Cursor, Claude, Salesforce Vibes) in the daily workflow
• ▹Structured mentorship from experienced engineers
• ▹Access to new capabilities of the evolving agentic AI platform

About the company

Salesforce describes itself as the number one AI CRM, where humans and agents drive customer success together.