Technical Delivery Manager with French (IT)

Stack

Responsibilities

• ▹Ensure service availability, continuity and operational performance across production, support and IT operations
• ▹Manage operational managers and IT operations teams, set objectives, develop employees' skills and contribute to recruitment and retention
• ▹Oversee SLA compliance, on-call activities, major incident management and crisis communications
• ▹Implement ITIL best practices and manage ITIL processes, operational risks and continuous improvement initiatives
• ▹Ensure adherence to security policies, DRP/BCP requirements and quality, security and compliance initiatives
• ▹Manage operational tools, scheduling, monitoring, data flows and automation initiatives
• ▹Coordinate with Infrastructure teams, the CISO and clients, including operational governance, performance reporting, audits and escalations
• ▹Contribute to quotation preparation for RUN operations and BUILD projects
• ▹Be available for on-call duties and support critical incident management as needed

Requirements

• ▹Experience in IT Operations, including production and managed services environments
• ▹Strong knowledge of job scheduling tools (e.g. OpCon, Control-M, Dollar Universe) and secure file transfer platforms (e.g. CFT, GoAnywhere, MFT)
• ▹Experience with ticketing, monitoring and supervision tools (e.g. ServiceNow, EasyVista)
• ▹Good understanding of Windows, Linux, IBM i and supporting infrastructure
• ▹Proven experience managing IT operations/production teams with strong leadership and communication skills
• ▹Strong crisis management, decision-making and analytical skills, with a customer-focused, continuous improvement mindset
• ▹Communicative French and Polish (min. B2)
• ▹Availability for on-call duties and support of critical incident management

Nice to have

• ▹Experience in banking or other critical environments
• ▹Knowledge of SAB AT
• ▹Knowledge of cloud platforms (AWS, Azure)
• ▹Understanding of DORA, ISO 27001 and DRP/BCP requirements
• ▹ITIL certification

Soft skills

What we offer

• ▹Luxmed, Medicover Sport, Worksmile (employment contract)
• ▹Educational and language learning platforms
• ▹Referral bonus
• ▹Copyrights
• ▹Life insurance
• ▹Certifications paid by the company
• ▹Conferences
• ▹Tech Lunches
• ▹Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
• ▹Local kindergarten
• ▹Free parking
• ▹Fresh fruit
• ▹Workation

About the company

Sopra Steria is one of the largest players in the European tech industry, known for consulting, digital services and software development, with more than 55,000 employees in nearly 30 countries. The Polish Global Delivery Center has operated in Katowice since 2007 with around 1,000 specialists.