Sr Technical Project Manager

Stack

Responsibilities

• ▹Project delivery: own scope, schedule, budget, risk and quality for assigned Agentic AI customer projects, selecting the right methodology (Waterfall, Agile or Hybrid) for each customer context
• ▹Customer and stakeholder management: act as the primary delivery contact for customer sponsors, IT and business stakeholders, running governance calls, steering committees, UAT readouts and go-live reviews
• ▹Cross-functional and pod coordination: align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product and Support
• ▹Methodology and process discipline: facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks and handovers
• ▹Metrics and reporting: track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders

Requirements

• ▹2+ years of experience in technical program management, program management or delivery management for SaaS or enterprise software
• ▹Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR or related CX platforms
• ▹Solid grounding in Agile/Scrum, Hybrid and Waterfall methodologies, with judgment on when to apply each
• ▹Proven track record managing multiple concurrent projects with global, distributed teams
• ▹Fluent in English and German

Soft skills

About the company

Parloa's mission is to make every customer conversation feel effortless for customers and the companies serving them. It has powered over one billion interactions between global enterprise brands and their customers, with clients such as Booking.com, SAP, Allianz and TUI.