Senior Operations Support Engineer

Stack

Responsibilities

• ▹Manage complex incidents affecting mission-critical applications and services
• ▹Lead root cause analysis and coordinate corrective and preventive actions
• ▹Define monitoring strategies and performance baselines
• ▹Support deployments, releases and operational readiness activities
• ▹Coordinate troubleshooting across infrastructure, middleware and application teams
• ▹Contribute to automation initiatives and operational excellence
• ▹Produce operational reports, performance analyses and improvement recommendations

Requirements

• ▹Minimum 7 years of experience in enterprise operations and application support
• ▹Strong expertise in incident, problem and change management
• ▹Experience supporting containerized and cloud-native environments
• ▹Excellent analytical and troubleshooting skills
• ▹Strong communication and stakeholder coordination abilities
• ▹Experience in international and multi-vendor environments
• ▹Linux / Unix, Kubernetes, OpenShift, CI/CD pipelines, Git/GitHub
• ▹Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
• ▹ServiceNow or equivalent ITSM tools
• ▹Kafka / event streaming platforms, API gateways and integration platforms
• ▹Scripting and automation

Soft skills

What we offer

• ▹Competitive salary package
• ▹Comprehensive health insurance from day one
• ▹Meal allowance card
• ▹Impactful projects at national and European level
• ▹In-house training and online learning opportunities
• ▹Collaborative culture

About the company

Arηs Group, part of Accenture, specializes in complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. It was acquired by Accenture in July 2024.