Staff Application Engineer, Salesforce

Stack

Responsibilities

• ▹Lead the architecture and hands-on development of Mozilla's Salesforce platform across multiple enterprise product lines, and review designs and custom code from internal and external contributors
• ▹Define scalable data models, account and opportunity structures, sales processes, role hierarchies, record types and sharing rules
• ▹Build and maintain platform capabilities using Salesforce Flow, validation rules, approval processes, custom objects, page layouts, reports and dashboards
• ▹Design lead-to-cash capabilities spanning quoting, contracting, order workflows, service delivery, entitlements, renewals and revenue-management integrations
• ▹Build and maintain integrations between Salesforce and NetSuite, BigQuery, the contract-management platform and other operational systems
• ▹Establish environment strategy, sandbox governance, source control, automated testing, deployment pipelines, release controls, rollback practices, architecture documentation and operational runbooks
• ▹Design and maintain field-level security, permission models, role hierarchies and sharing architecture in line with Mozilla's security requirements and ISO and SOC 2 controls
• ▹Build secure MCP servers and other integrations that expose approved CRM data and actions to AI assistants and agentic workflows
• ▹Partner with Sales, Revenue Operations, Finance, Legal, Security and IT to understand business problems and prioritize platform investments
• ▹Establish a sustainable support model and lead the resolution of complex production issues, vendor escalations and platform risks

Requirements

• ▹At least eight years in Salesforce engineering, administration or architecture
• ▹Experience leading or playing a major technical role in the implementation and ongoing operation of a complex Salesforce environment
• ▹Advanced proficiency with Salesforce's declarative capabilities, including Flow, validation rules, approval processes, record types, permission models and sharing rules
• ▹Hands-on ability to read, write, test and review Apex, SOQL and Lightning Web Components
• ▹Experience designing Salesforce data and security models for multiple business units, product lines or sales processes
• ▹Strong understanding of lead-to-cash processes, including opportunities, quoting, contracting, orders, fulfillment or service delivery, renewals and finance-system handoffs
• ▹Experience integrating Salesforce with enterprise platforms through REST or SOAP APIs, event-driven patterns, middleware or integration platforms
• ▹Experience building AI assistants, agents or MCP integrations that securely use enterprise data and actions
• ▹Ability to communicate architecture decisions and technical tradeoffs clearly to business leaders, technical teams and implementation partners
• ▹Ability to work independently, set priorities and lead complex work across several teams
• ▹A bachelor's degree in Computer Science, Information Systems, Engineering or equivalent practical experience

Nice to have

• ▹Salesforce Advanced Administrator, Platform App Builder, Platform Developer, Application Architect or System Architect credentials
• ▹Experience establishing or improving Salesforce environment management, automated testing, source control, CI/CD and release-management practices
• ▹Experience integrating Salesforce with NetSuite or another ERP platform
• ▹Experience connecting Salesforce with BigQuery or another enterprise data platform
• ▹Experience with Workato, Celigo, MuleSoft or a comparable integration platform
• ▹Experience supporting service contracts, entitlements, delivery operations, subscription renewals, CPQ or contract-lifecycle workflows
• ▹Experience operating Salesforce in an ISO 27001, SOC 2 or similarly controlled environment

Soft skills

What we offer

• ▹Performance-based bonus plans for all eligible employees
• ▹Medical, dental and vision coverage
• ▹Retirement contributions with 100% immediate vesting, regardless of whether you contribute
• ▹Quarterly all-company wellness days
• ▹Country-specific holidays plus a day off for your birthday
• ▹One-time home office stipend
• ▹Annual professional development budget and quarterly well-being stipend
• ▹Considerable paid parental leave
• ▹Employee referral bonus program
• ▹Other benefits (life/AD&D, disability, EAP, etc.) that vary by country

About the company

Mozilla Corporation is a non-profit-backed technology company that has shaped the internet for 25 years and makes the privacy-minded Firefox browser. More than 225 million people use its products each month, and it is wholly owned by the Mozilla Foundation.