Solutions Architect

Responsibilities

• ▹Own the technical post-sales relationship with assigned government accounts, as the primary point of contact for implementation, integration and optimization
• ▹Develop and execute technical account plans that align solutions with customers' business objectives and technical environment
• ▹Lead client onboarding, solution design, implementation and integration projects with customers' technical teams and internal engineering
• ▹Create and deliver training programs for customer teams
• ▹Proactively identify and resolve technical challenges before they impact customer satisfaction
• ▹Conduct review sessions and health checks to ensure optimal platform utilization
• ▹Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
• ▹Partner with Product and Engineering teams to advocate for customer needs
• ▹Document best practices and guide customers through platform updates and new feature releases

Requirements

• ▹5-7+ years of experience servicing state and federal agencies, in solutions architecture or a similar customer-facing technical role within B2B SaaS
• ▹Proven track record at early-stage startups (50-200 employees)
• ▹Strong technical background with understanding of APIs, integrations, data workflows and enterprise software architecture
• ▹Ability to build custom demos and handle the RFP process, data/security, compliance and procurement requirements
• ▹Enterprise account management or implementation experience
• ▹Bachelor's degree in Computer Science, Engineering or a related field
• ▹Ability to travel up to 30% of work days

Nice to have

• ▹Master's degree in Computer Science, Engineering or a related field

Soft skills

What we offer

• ▹Competitive salary and equity package
• ▹Fully remote
• ▹Health, dental and vision benefits
• ▹401(k)
• ▹Flexible time off

About the company

Truv offers a secure, real-time API platform for payroll account access, streamlining income and employment verification and direct deposit switching. It is backed by $30M from investors including Kleiner Perkins and NYCA.