Customer Success Engineer (Internship)

Stack

Responsibilities

• ▹Answer incoming customer requests through the support channel
• ▹Own incidents end to end: investigate, resolve and confirm with the customer that it is fixed
• ▹Work out why a workflow, document or posting did not behave as expected
• ▹Adjust configuration where that is the right fix
• ▹Recognise when a problem is bigger than one case and hand it on with proper evidence
• ▹Join customer calls to work through urgent issues as your experience grows
• ▹Take on initiatives that fix recurring problems once
• ▹Document what you learn

Requirements

• ▹Enrolled in or recently completed a Bachelor's or Master's in business, economics, information systems, engineering, computer science or similar; strong candidates from other backgrounds are welcome
• ▹German and English, both fluent (hard requirement)
• ▹Strong analytical thinking and comfort working with data
• ▹Genuine interest in enterprise software, AI and how large organisations run

Nice to have

• ▹First exposure to ERP systems
• ▹SQL, APIs or process modelling

Soft skills

What we offer

• ▹Real responsibility from week three
• ▹Steep learning curve on live enterprise systems
• ▹Direct access to engineers, product managers and customers' finance teams
• ▹Employee ownership: stock option programme
• ▹Team offsites
• ▹Good performers are offered a permanent role

About the company

BLP's agentic platform automates business processes for finance and operations teams. It has over 550 enterprise customers and is headquartered in Zurich.