DevOps Engineer (Global) - Fluent Ukrainian

Stack

Responsibilities

• ▹Build, maintain and optimize CI/CD pipelines for web products, sites and internal company services in Jenkins and GitLab CI/CD
• ▹Support the gradual migration of deployment processes from Jenkins to GitLab CI
• ▹Ensure stable, repeatable and predictable deployments with rollback mechanisms and minimal manual steps
• ▹Configure and maintain Docker-based runtime environments for web applications and services
• ▹Standardize Docker, docker-compose, deployment scripts and runtime configurations
• ▹Administer Linux servers in a production environment: configuration, patch management, troubleshooting, performance analysis
• ▹Automate infrastructure setup, configuration management and maintenance processes via Ansible and Bash
• ▹Support web infrastructure: Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching and basic security rules
• ▹Configure, maintain and improve monitoring, logging and alerting for production systems
• ▹Analyze deployment failures and production incidents, determine root cause and propose preventive actions
• ▹Support backup/restore, monitoring and basic troubleshooting for MySQL/PostgreSQL
• ▹Ensure the reliability and stability of production systems
• ▹Participate in post-incident reviews and prepare technical write-ups after incidents
• ▹Implement and maintain security practices for Linux and web infrastructure: hardening, access control, updates, vulnerability remediation
• ▹Document infrastructure decisions, deployment workflows, configurations and important changes
• ▹Coordinate production changes with the team, communicate risks transparently
• ▹Proactively identify weak points in deployment, infrastructure and application architecture

Requirements

• ▹3+ years of experience administering Linux servers in a production environment (systemd, networking, firewall, SSH, logging, storage, processes, performance troubleshooting)
• ▹Solid understanding of network technologies and protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, WebSockets, reverse proxy, routing, network diagnostics)
• ▹Practical experience with Docker and docker-compose (runtime environments, networking, volumes, debugging, optimization)
• ▹Experience building and maintaining CI/CD (Jenkins, GitLab CI/CD), including automated deployment, rollback and minimizing downtime

About the company

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to IT companies worldwide for 15 years (technical and customer support, services to improve user experience). Its international team has 1500+ specialists, supports clients in 60 languages, works with partners such as MasterCard, Calm and MacPaw, has international hubs, and develops innovative products such as Quidget.