DevOps Engineer (Fluent Ukrainian, EU, Remote)

Stack

Responsibilities

• ▹Build, maintain, and optimize CI/CD pipelines for web products, websites, and internal services in Jenkins and GitLab CI/CD
• ▹Support the gradual migration of deployment processes from Jenkins to GitLab CI
• ▹Ensure stable, repeatable, and predictable deployments with rollback mechanisms and minimal manual steps
• ▹Set up and maintain Docker-based runtime environments for web applications and services
• ▹Standardize Docker, docker-compose, deployment scripts, and runtime configurations
• ▹Administer Linux servers in production: configuration, patch management, troubleshooting, performance analysis
• ▹Automate infrastructure setup, configuration management, and maintenance processes using Ansible and Bash
• ▹Support web infrastructure: Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching, and basic security rules
• ▹Set up, maintain, and improve monitoring, logging, and alerting for production systems
• ▹Analyze deployment failures and production incidents, perform root cause analysis, and propose preventive actions
• ▹Support backup/restore, monitoring, and basic troubleshooting for MySQL/PostgreSQL
• ▹Implement and maintain security practices for Linux and web infrastructure: hardening, access control, updates, vulnerability remediation
• ▹Document infrastructure solutions, deployment workflows, configurations, and key changes

Requirements

• ▹3+ years of experience administering Linux servers in production (systemd, networking, firewall, SSH, logging, storage, processes, performance troubleshooting)
• ▹Confident understanding of network technologies and protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, WebSockets, reverse proxy, routing, network troubleshooting)
• ▹Hands-on experience with Docker and docker-compose (runtime environments, networking, volumes, debugging, optimization)
• ▹Experience building and maintaining CI/CD (Jenkins, GitLab CI/CD), including automated deployment, rollback, and downtime minimization

About the company

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to IT companies worldwide for 15 years (technical and customer support, user experience improvement services). Its international team of 1500+ professionals supports clients in 60 languages, partners with leaders such as MasterCard, Calm, and MacPaw, operates international hubs, and develops innovative products such as Quidget.