Support Specialist L1/L2 with Linux

Stack

Responsibilities

• ▹Initial triage and priority classification of incoming tickets
• ▹Verification of basic cases and collection of diagnostic data
• ▹Contact with clients and partners in Polish and English, including virtual meetings
• ▹Diagnosing problems in virtualised, containerised, cloud and storage environments
• ▹Reproducing reported issues in a local test environment for analysis and resolution
• ▹Log analysis
• ▹Collaboration with R&D, QA and development teams on more complex incidents
• ▹Updating and expanding the knowledge base

Requirements

• ▹Good knowledge of Linux, the platform the solution runs on
• ▹Basic virtualisation knowledge
• ▹Log analysis skills and comfort working with the command line (CLI)
• ▹English at least at B2 level, spoken and written

Nice to have

• ▹Experience with OpenStack and OpenShift, or willingness to learn them
• ▹Experience with Atlassian Jira

Soft skills

About the company

Storware is a Warsaw-based Polish software company that develops backup and data protection solutions.