Senior Modern Workplace Engineer

Stack

Responsibilities

• ▹Provide first and second line support for laptops, mobile devices, Microsoft 365, collaboration tools, printers, network access and conference room equipment
• ▹Manage incidents and service requests through the ITSM system with clear communication and timely resolution
• ▹Support onboarding, changes and offboarding: account creation, access changes, device preparation
• ▹Administer Microsoft 365, Teams, SharePoint, OneDrive, Entra ID and Intune
• ▹Deploy and maintain endpoints via standardised builds and zero-touch deployment
• ▹Support security and compliance requirements: access control, device compliance, patching, conditional access
• ▹Remove root causes of recurring issues
• ▹Improve service desk processes, knowledge articles and self-service guidance
• ▹Document infrastructure changes and outages and support root cause analysis
• ▹Be a clear point of contact for technical and non-technical users across countries and business units
• ▹Assist with workplace integration for new locations, teams and acquired companies

Requirements

• ▹Experience in IT support, service desk or workplace engineering, ideally in an international or multi-entity organisation
• ▹Strong working knowledge of Windows, Microsoft 365 and Intune
• ▹Understanding of identity and access management (Entra ID, joiner-mover-leaver processes)
• ▹Familiarity with ITSM processes and basic ITIL awareness
• ▹Ability to diagnose issues methodically and communicate clearly with technical and non-technical users
• ▹Fluent English

Nice to have

• ▹Experience with cloud desktop solutions (Windows 365, AVD)
• ▹MDM specialisation
• ▹Multi-site zero-touch deployment experience
• ▹RMM tooling experience
• ▹Atlassian administration experience
• ▹Scripting or automation experience

Soft skills

What we offer

• ▹Hybrid working, with regular office presence expected
• ▹Occasional travel between locations
• ▹Can be based at any of the office locations

About the company

Aceve is a company founded in the Nordics and growing across Europe, building digital tools for electricians, plumbers and contractors. It has over 900 employees in 8 countries.