Senior UI/UX Designer

Stack

Responsibilities

• ▹Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile and administrative interfaces
• ▹Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization and AI-driven workflow automation
• ▹Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks and coordinate multi-step workflows on behalf of users
• ▹Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users
• ▹Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality
• ▹Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback and human intervention
• ▹Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take
• ▹Own design initiatives from discovery and concept development through prototyping, implementation, launch and post-launch optimization
• ▹Conduct user research, usability studies, interviews, competitive analysis and workflow analysis to understand customer needs and behaviors
• ▹Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes and high-fidelity designs
• ▹Develop and validate design hypotheses through rapid prototyping and user testing
• ▹Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation
• ▹Use qualitative and quantitative data to evaluate experiences and recommend improvements
• ▹Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes
• ▹Design AI experiences that establish appropriate levels of trust, transparency and user control
• ▹Clearly distinguish AI-generated information and actions where appropriate
• ▹Design graceful experiences for uncertainty, incomplete information, errors, hallucinations and situations where the AI cannot confidently complete a request
• ▹Create effective confirmation, undo, escalation and human-in-the-loop patterns for AI-driven actions
• ▹Design feedback mechanisms that allow users to evaluate, correct or improve AI-generated results
• ▹Partner with Product, Engineering, Security, Privacy and Legal teams to incorporate responsible AI principles into the user experience
• ▹Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products
• ▹Contribute to and evolve Intermedia's design system to support AI-powered experiences
• ▹Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms and agentic workflows
• ▹Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features
• ▹Maintain consistency across products while identifying where emerging AI interactions require new design paradigms
• ▹Partner with designers and developers to ensure design-system components are practical, scalable, accessible and consistently implemented
• ▹Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities
• ▹Clearly communicate design rationale, research findings, user needs and tradeoffs to technical and non-technical stakeholders
• ▹Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience
• ▹Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization
• ▹Collaborate across multiple teams and product areas to create coherent end-to-end customer experiences
• ▹Stay current with emerging AI technologies, interaction patterns and design practices and translate relevant developments into practical product experiences

Requirements

• ▹5+ years of professional UI/UX, Product Design or Interaction Design experience, ideally designing complex SaaS or enterprise software
• ▹A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design and thoughtful problem solving
• ▹Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility and human factors principles
• ▹Strong ability to analyze complex requirements and turn them into simple, elegant solutions
• ▹Experience conducting or participating in user research and usability testing
• ▹Strong proficiency with Figma, prototyping tools and modern design-system practices
• ▹Experience working closely with Product Management and Engineering in an Agile software-development environment
• ▹Strong communication, presentation, collaboration and stakeholder-management skills
• ▹Ability to work effectively with ambiguity and rapidly evolving requirements
• ▹Strong attention to detail while maintaining an understanding of the broader product and customer experience
• ▹You do not need to be an AI engineer, but curiosity and practical fluency with modern AI technologies are expected
• ▹Experience designing products or features powered by generative AI, machine learning or intelligent automation
• ▹Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences
• ▹Familiarity with conversational UX and natural-language interfaces
• ▹Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations and AI feedback loops
• ▹Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users
• ▹Experience thinking through trust, transparency, explainability, privacy and user control in AI experiences
• ▹A strong interest in experimenting with new AI tools and interaction models

Nice to have

• ▹Experience designing enterprise communications, collaboration, contact center, productivity or workflow-automation products
• ▹Experience designing AI copilots, assistants, conversational interfaces or agentic workflows
• ▹Experience developing or contributing to large-scale design systems
• ▹Experience with voice and multimodal interfaces
• ▹Understanding of accessibility standards and inclusive design
• ▹Familiarity with HTML/CSS and the technical constraints of modern web applications
• ▹Experience using AI-assisted design and prototyping tools
• ▹Experience working with globally distributed Product and Engineering teams

Soft skills

About the company

Intermedia is a leading provider of cloud communications and collaboration technology.