Software Application Engineer – Dynamics 365 Support

Stack

Responsibilities

• ▹Support Dynamics 365 Commerce, CRM and Case Management applications
• ▹Investigate, troubleshoot and resolve application and integration issues
• ▹Manage incidents and service requests through ServiceNow
• ▹Perform root cause analysis and coordinate issue resolution across teams
• ▹Support Power Apps, Power BI and Azure-hosted environments
• ▹Document solutions, create SOPs and maintain knowledge articles in Confluence
• ▹Use Jira to track issues, tasks and enhancement activities
• ▹Mentor junior team members and help improve support processes and documentation

Requirements

• ▹2-4 years of experience supporting Microsoft Dynamics 365 applications
• ▹Experience with Power Apps, Power BI and business process troubleshooting
• ▹Strong troubleshooting and root cause analysis skills, including integrations and data flows
• ▹Experience working with ServiceNow and incident management processes
• ▹Familiarity with Azure environments, Confluence and Jira
• ▹Ability to work independently, prioritize effectively and drive issues to resolution
• ▹ITIL Foundation (v4 or v5) certification required

Soft skills

What we offer

• ▹Hybrid working supported
• ▹Monthly gross 44,200 HUF cafeteria, regardless of weekly working hours
• ▹Home office allowance
• ▹Generali Premium private health insurance for all Unisys associates after 6 months' tenure
• ▹A great team plus learning and training opportunities

About the company

Unisys is an equal opportunity employer that evaluates all qualified applicants without discrimination and is committed to a barrier-free application process.