Senior Site Reliability Engineer

Stack

Responsibilities

• ▹Partner with GPO architects and planners so target platform designs are deployable, secure, observable, supportable and recoverable in production
• ▹Assess and document the current multi-cloud and Kubernetes estate across Azure, GCP, AWS and GitOps, identifying dependencies, migration needs, risks and operational gaps
• ▹Build, maintain and enhance cloud infrastructure and shared platform services using infrastructure as code, peer-reviewed workflows and safe production change practices
• ▹Operate and improve AKS, GKE and EKS environments, including networking, identity, upgrades, scalability, availability and recovery
• ▹Develop and support GitOps and CI/CD workflows that make platform changes repeatable, reviewable, observable and easy to validate and roll back
• ▹Troubleshoot production issues across cloud, network, Kubernetes, GitOps, database and shared platform layers, collaborating across team boundaries
• ▹Reduce operational toil through automation and continuously improve SLOs, alerts, dashboards, runbooks, disaster recovery procedures and cost controls
• ▹Complete all assigned mandatory training within the given timeframe
• ▹Hold regular 1:1 meetings with your direct manager and/or direct reports

Requirements

• ▹Strong Linux and networking fundamentals, with a practical understanding of how distributed production systems behave and fail
• ▹Hands-on experience in at least one key area: Azure, GCP, AWS, Kubernetes, infrastructure as code, GitOps, CI/CD, observability or reliability engineering
• ▹Ability to build, test, review and maintain infrastructure automation with tools or languages such as Terraform/OpenTofu, Terragrunt, Ansible, Python, Go, shell scripting or Kubernetes configuration
• ▹Experience with Git-based workflows, peer review, CI validation, rollback planning and safe production change management
• ▹Demonstrated troubleshooting and incident response skills with a structured, risk-aware approach
• ▹Familiarity with managed Kubernetes platforms (AKS, GKE, EKS) and shared platform services such as secrets, certificates, private connectivity, messaging, caching or observability tooling
• ▹Strong written and verbal English communication skills, sufficient to collaborate across global teams

Nice to have

• ▹Experience supporting brownfield platform environments and staged migrations
• ▹Database technologies such as MongoDB, PostgreSQL or MySQL

Soft skills

About the company

Concentrix is a global technology and services company operating in over 70 countries, providing customer experience and technology solutions to leading brands.