Service Desk/System Administrator

Stack

Responsibilities

• ▹Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document and prevent recurrence
• ▹Administer user accounts, permissions and access across Google Workspace, Atlassian, GitHub and AWS, applying least privilege
• ▹Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered
• ▹Prepare, configure and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption and recovery
• ▹Own IT equipment procurement, delivery, returns and inventory accuracy across supported locations, including international shipping and vendor coordination
• ▹Troubleshoot hardware, software, network and SaaS issues methodically: reproduce, isolate, verify
• ▹Maintain IT documentation, knowledge-base articles and asset records so support does not depend on one person being online
• ▹Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls
• ▹Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps

Requirements

• ▹3+ years of hands-on experience in IT support, service desk or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them)
• ▹Practical experience supporting macOS in a production employee environment
• ▹Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode or similar): enrollment, policies, software deployment, compliance
• ▹Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management or cloud IAM (AWS / GCP / Azure)
• ▹Demonstrated ownership of the access lifecycle (joiners, movers, leavers), including approval flows and least-privilege practice
• ▹Experience with equipment provisioning, inventory and remote/international delivery
• ▹Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO)
• ▹Experience working in a ticketing system with SLAs and maintaining written documentation
• ▹At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome
• ▹Ukrainian: fluent
• ▹English: B1 or higher, enough to support colleagues, write tickets and maintain documentation

Nice to have

• ▹Scripting and automation (Bash, PowerShell, Python)
• ▹Apple Business Manager, Zero-Touch / automated device deployment
• ▹Experience with VPN, LDAP or ZTNA solutions
• ▹Exposure to ISO 27001 / SOC 2 processes or security audits
• ▹Interest in security topics (access control, endpoint security, Zero Trust)
• ▹iGaming industry experience
• ▹Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple or similar)

Soft skills

What we offer

• ▹Competitive salary
• ▹Quarterly bonuses
• ▹Unlimited paid time off
• ▹Unlimited paid sick leave
• ▹Remote and flexible working
• ▹Private medical insurance
• ▹Financial support for life events
• ▹Professional development budget
• ▹International exposure
• ▹Regular company events