Support Engineer (L2) - Developer Track

Stack

Responsibilities

• ▹Own the L1 support queue: triage, respond to, and resolve customer-facing issues
• ▹Handle L2 bug resolution: root cause analysis, fixes, escalation judgment
• ▹Navigate and debug an existing proprietary codebase without extensive guidance
• ▹Shift into feature development as codebase familiarity builds
• ▹Communicate ticket status and blockers proactively
• ▹Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Requirements

• ▹3-5 years of full-stack software development experience
• ▹Comfortable debugging unfamiliar codebases under time pressure
• ▹Able to resolve 3-5+ bugs per day, thinking in short sprints
• ▹Knows when to escalate versus continue independently
• ▹Able to context-switch between customer-facing and technical work

Soft skills

What we offer

• ▹HMO healthcare
• ▹PTO
• ▹Professional development support

About the company

Offshore Launch is a staffing agency connecting remote tech talent with small and medium business clients; this role places you with a nonprofit fundraising SaaS platform client.