Platform Support & Operations Team Lead

Stack

Responsibilities

• ▹Build and lead a new Platform Support team from the ground up
• ▹Serve as engineering escalation point for customer-facing support teams
• ▹Act as first responder for platform alerts
• ▹Hire and develop support and operations engineers
• ▹Establish processes and standards for the team
• ▹Do hands-on triage, incident response, and build runbooks
• ▹Reduce toil across the 70-person engineering organization

Requirements

• ▹Leadership experience building and running a support/operations engineering team
• ▹Hands-on with triage, incident response, and runbook creation
• ▹Comfortable operating in a player-coach role

Soft skills

What we offer

• ▹Salary range HUF 24,500,000-25,680,000 (full-time, remote Hungary)

About the company

Kevel builds AI-driven ad tech infrastructure APIs powering the Retail Media Cloud for multi-brand retailers.